BELLHOP REVIEWS DRIVER
BELLHOP REVIEWS TV

BELLHOP REVIEWS TV

We see scuff marks on our furniture and when I go to mount one of my flat screen TV’s.shattered!ĭue to the carelessness of the Bellhops crew (and the absolute professionalism of the Hwy 55 Movers crew), I definitely attribute the shattered TV to the Bellhops. They paid ZERO attention to moving anything with care.įast forward two months or so later - we are unloading everything (with Hwy 55 Movers.Great set of guys!!!) into our new home. On my king size mattress, despite having a thick poly mattress bag over it, there was a significant mark of dirt/grime on the cloth mattress cover. A few of the items were clearly communicated as fragile - two flat screen TV’s, a bureau mirror, and a few other things.Īt the storage location, they are dragging furniture and mattresses across the floor of the storage unit. Big gaps in the back if the 26’ moving truck. Have they never played a single game of Tetris in their lives?!?! It was very haphazard - stacking anything on top of anything without any rhyme or reason. We were going to be moving into storage as we would be staying at AirBNB for a few months until our new house was complete. Everything was labelled appropriately and wrapped in furniture pads when possible/appropriate. We supplied the truck and pre-wrapped what we could. One was a go getter, the second average, and the third one - bare minimum.

Two of the guys showed up bright and early and the third must have been out on a bender the night before and showed up 15-30 min late. We used Bellhops for a move back in November. I'll definitely seek an established moving company next time.

I'm inclined to agree with OP- Bellhops seems affordable up front, but the headaches of the day were not worth the nominal savings.

BELLHOP REVIEWS DRIVER

In any case, my experience with the actual movers was fine, but the driver that was hired was terrible, and it threw the whole day off. Once again, when he arrived, he said 'oh sorry I needed something to drink'. After 10 additional minutes, he's still not there. Once we get to the house, the movers and I are standing around waiting for the truck. After everything was loaded, we set off to the new house (which is 2.5 miles away).

Long story short, the moving truck arrived two hours late, and the driver simply said 'oh sorry' when he arrived. The two movers arrived and assessed my belongings in my apartment, and said 'the truck will be here in about 5 minutes, so we can start getting things setup downstairs'. Bellhops does not have a fleet of their own vehicles. Things got wonky, however, when it came to the actual moving truck. They asked me if I had a dolly (which, as an apartment dweller, I did not), so I found that odd- luckily the apartment leasing office had one for us to use. The movers themselves were cordial, on time, and handled my items with care. It's worth noting that these aren't 'movers', they're simply people Bellhops hires for moving gigs, which is exactly what the guy told me as we were waiting around. They were hired to move the big stuff- I handled small items and boxes as best I could to save on money since they bill by the hour. I used Bellhops for my last move and the experience was pretty lackluster. The just need to refine their movers and it could be a really good company. Overall, their customer service team has been AMAZING. I received $600 back for all my damage! I literally figured it would be getting less than $100 back. UPDATE: I called customer service and submitted a claim. I’ve used two men and a truck in the past and they are much better. Long story short: NEVER USE BELLHOPS TO MOVE. The move took way longer than it should have, my items were damaged and I’m out the $1000 to replace the 3 year old mattress that they ruined. I have a pillow top so this completely destroyed the mattress. It was left on its side but not completely straight up. Once I got everything into the new place, I realized multiple pieces of wood furniture had marks on it from being hit against walls. They had them in the truck but all were flat so they were unable to use them.

On top of this, they were supposed to have dollies. Once in the truck they just laid a blanket over each piece but no tape was used. I thought this was odd because the whole point was so that they didn’t get damaged while moving. I asked again and was told “things would be wrapped in the truck”. They started moving stuff without wrapping. This was the main reason I booked with them.Ĭome moving day, I remind the movers that I wanted each item to be wrapped. They told me they cover each piece in a moving blanket and then tape it shut. Before the move I called and asked them how they cover items.

Bellhop reviews